how do i file a fedex property damage claim

All data in FedEx Reporting Online reflects shipments that have been invoiced. Get reports in a format that fits your needs, including Excel, CSV, PDF and PowerPoint formats. The claimant should provide the company name, address, phone, fax and e-mail of the sender and recipient, and fill the following blocks: Tracking or Freight Bill Numbers. Note that Internet Explorer is no longer supported. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt. On any of the standard report request screens, you have the option to either run a one-time (on-demand) report or set up a run schedule for the report to run either daily, weekly or monthly. Whats the difference between a Detailed and Summary Report? Driver here: so in my experiences, Ive see how issues like this are dealt with. What are my rights if I receive damaged goods? When an incident causing damage happens, homeowners should report it immediately. Select the Administration tab to create an account group. Bj&LHM{}fe dp(wEFH|$,GybtwsWWyNR%'Nf4\[Gkg,K$ U. If you have received damaged property from a FedEx delivery, you may file a claim for reimbursement by visiting the FedEx website and following the instructions provided. STEP 1: Contact your insurance agent or company to report your flood loss. If you feel your shipment may have been lost in transit, file a Missing Mail search with USPS directly. In the box provided, enter your package's tracking number or your PRO (progressive) number. The account administrator has two additional options under the Administration tab Users and Change Administrator. To file a claim on a lost or damaged Priority Mail shipment, shippers can file a claim for lost or damaged shipments with USPS at the links below. Can I transfer administrator rights for my accounts? This includes the commercial invoice for the goods and the parcel, as well as proof of the costs you have incurred as a result of the loss of, or damage to, the parcel. Lucillebluth709 4 yr. ago. Tried several times. 8ia 0j03PUpb?g2=:0a9}) The new FedEx Freight reporting provides a consolidated reporting system. If the value of your item exceeds $100, it must be reported as such. The system allows you to claim for up to 200 different tracking numbers in one go. even if a higher value is declared, the liability of fedex for loss of or damage to the contents of a shipment will not be more than the actual value of the contents of the shipment and fedex shall be entitled to require independent proof of the value of the contents of a shipment for which a claim is made. The U.S. to other countries Canada to the U.S. For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. After this, the online claim process should be initiated. I filled everything out, sent several pictures of the garage door, sent a video recorded on my RING doorbell that captured the driver hitting the door, then backing up, and sent in an estimate from a company that came to look at the damage. Yes, you can file against FEDEX. All rights reserved. Check FedEx claim status. After several phone calls, I spoke to someone who had me file a complaint online. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. Be sure to have all pertinent information on hand, such as your tracking number and the details of the damage. Once your report is ready for download, the View Report Status page will display a status of Complete. 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Select Claims from the drop-down menu. Late in September one of their trucks ran over and destroyed one of the planters at the entrance of our drive way. Step 4: File the Property Insurance Claim. Our claim process is simple and takes a few minutes to complete. The first user to register an account for FedEx Reporting Online will automatically become the administrator for the account and will be able to invite additional users to use FedEx Reporting Online. If the box shows no exterior damage but the product is damaged, this classifies as a packing fault and your claim will be denied. This complaint was posted by a verified customer. A statement from them may be very helpful to you during the claim process. You can file a claim online for a FedEx Express , FedEx Ground , or FedEx Freight shipment that's damaged, lost, or missing contents. If you have a shipment that is damaged upon arrival, be sure to take photos and document the damage as soon as possible. Create an account to follow your favorite communities and start taking part in conversations. After you have assessed the damage and collected the evidence to back up your report, you will need to file a property damage claim with FedEx. However, depending on local conditions and the severity of flooding, it may take more time. VA 23601-1265. I called Fed ex and after countless hangups and botched transfers the agent told me that without the truck number there was nothing they could do. Fedex office printing services We ordered printing of business cards through the fedex office online portal which requires uploading of a design file for the business cards. Every effort is made to ensure complete confidentiality. Simply put, USPS is liable for damaged property and you may file a tort claim to request compensation for your loss. Open an account to save 30% off FedEx Express, access time-saving tools, and more! In the case of lost packages, the shipper will investigate to see at what point in the process the item went missing. See all available standard reports and get details on administrative capabilities. Its a long one. Who can request reports through FedEx Reporting Online? We recommend using one of the following browsers for an optimal website experience. The carrier will take it back to the terminal, and then youll need to contact your broker to ship it back free astray. Download instructions. When it comes to package deliveries, FedEx is a common name. Its important to check the reason for the denial, and see if you can provide additional proof that your claim is valid. Notice of a claim for loss or . Under the Reports tab, select View Report Status to receive report data. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Couldn't get in touch with a human. Below weve matched our previous report options with their closest match. For example, even if you fix your mailbox, the driver may have the same accident over and over. All notices of claims for loss of or damage to property transported or accepted for transportation must include the date of shipment, the tracking number, and the nature of the loss or damage. USPS can also be reached by phone: 1-800-275-8777. He also said that the truck would have had a video both inside and outside of the truck that they could use as well. Knowing how to file a claim and having the right tools for the job can be the difference between staying in the red, and moving into the black. Fraud Prevention Tactics that Enable Exceptional Customer Experience, Addressing Payment Fraud and The Customer Experience in 2022, 3 Ways a Unified Chargeback Management and Fraud Platform Increases Revenue, Digital Trust And Safety Report: Combating the Evolving Complexities of Payment Fraud. When a FedEx driver damages your property it is important to file a claim. By sending a demand letter, you let the commercial package carrier know you hold the company liable for any damages incurred by the . When you take this action, you will no longer have any administrative control for reporting purposes on the accounts to which you have reassigned administrator rights. Your flood insurance policy requires you to give prompt written notice of your loss. Ok, I filed a claim online but the only options to choose from were related to shipment damaged. See FedEx Reporting Online Terms & Conditions for more information on using FedEx Reporting Online. You wont have to outsource the work to another company or hire an entire department to deal with these sorts of claims. Give yourself enough time for the claim process. If your package arrives damaged or with missing contents, you may file a claim immediately. Features File A Single Claim File A Batch Claim FAQ Our enhanced online claim process is packed with benefits Easy filing No need to login. 425 0 obj <>stream Invite employees within your company and set their preferences so they can run reports. However, this is a complex, time consuming process and you will need to ensure you have all of the paperwork and information ahead of time. This is unacceptable and Im very close to turning this over to the police or our attorney staff. 2. Video of the incident can speed the whole process up quite a bit. Reports can be downloaded in an Excel pivot table or a comma-separated value (CSV) format. If you sell something that the buyer does not receive physically, such as digital content or services, you must still follow these reporting guidelines. The complain will take time to resolve but you can check on it to see what progress has been made. You will be asked to provide your personal information and also the tracking number for your package. If you choose to receive email status notifications from your email preferences in FedEx Reporting Online, an email will be sent to you informing you that your report is ready for download or viewing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The advanced tools of the editor will lead you through the editable PDF template. Every claim FedEx receives is subject to investigation. Please return the completed form and . Create reports and schedule them to run when you need them, on a daily, weekly or monthly basis. I received a follow up telephone call from FedEx. That was Sept 30. Can I create groups of accounts to use in my reports? You are letting the shipper know that a parcel that you paid them to deliver has either not arrived at the destination, or arrived in a damaged condition. Your next step for filing a claim must be to go to the FedEx website and complete the form on the claims page. Its unfortunate that these things happen. How much does FedEx charge for insurance? Vehicle & Property Damage Report westsussex.gov.uk Details File Format PDF Size: 170 KB Download Late in September one of their trucks ran over and destroyed one of the planters at the entrance of our drive way. What Should You Consider Before Suing? To sue FedEx, all you need to do is: Log on to DoNotPay on any web browser and select Sue Now Quantify your damages in monetary value. Business interruption or economic loss claims, where there is no property damage, have a statute of limitations of two years. What do I do if my FedEx package is damaged? If you have received damaged property from a FedEx delivery, you may file a claim for reimbursement by visiting the FedEx website and following the instructions provided. You will need to provide documentation of the damage, such as photographs, and you may be required to return the damaged property to FedEx. You have agreed with the customer that you will ship the goods to them for a certain price. You ca. How To Check the UPS . Because of this, some people may choose to not reach out to the company. Status Reports: Includes up to one month of shipment status information with links to tracking, invoices, Bill of Lading and delivery receipts. Well post alert notifications on this page when issues arise. Pray you never have one of their trucks damage your property. If you can prove that the shipment was damaged even with proper packaging, inserts, or other materials to keep it safe (with photo evidence and an invoice for the lost or damaged order), you should be able to file a claim. Shipment Breakdown Reports: Includes all the same information as the Shipment Report with a breakdown of all charges for each shipment (e.g. Who can file a claim? HSj0}W`E7BRb(@/}gd;q6}0GZp' D@fb[viZEy{'_v:WH6A3!K\/\Bc[1a8Cj,QO3yRjWro8/wa+X{|)\SQ>%7u&v| f_l& q This is not absolutely necessary, but can definitely help. If mitigation through repair or salvage is not possible, please explain why. FedEx drove on and tore up strips from my lawn while delivering my packages today. Please enter your tracking/proclaim number and the details of the claim. Photos of the damage and invoice for the cost of the item, 1500 dollars, has been submitted to FedEx. Does American Furniture Warehouse Take Old Mattresses? To accept or refuse the freight If the freight is damaged enough that youll want to file a claim, do not accept the freight. The Registry of Motor Vehicles (RMV) holds administrative hearings when a property damage claim is received. Shipping carriers can be liable if you have proof they damaged the product during shipping. First, before submitting your claim, go over your forms, documents, and proof of . Filing online I dont think will get it done, I would suggest calling the 1800 number and see if they can transfer you to your nearest branch. Call your local fedex store and ask them for the number to the local ground facility (if package has g or h on it) or the number to express (if it has an e). Start a claim File a claim for FedEx Express or FedEx Ground shipments. This position is replicated across legislation in other states. Fedex truck damaging my property while delivering. Also, be sure to include a quote for the damage amount. While there are exceptions to what claims may be payable under the FTCA, it . The administrator is the only person who can invite other employees to share accounts for reporting purposes. A property damage claim is a request for compensation for property damage caused by a collision or other event. We recommend using one of the following browsers for an optimal website experience. Any insight is very much appreciated. In the "Claim Type" dropdown menu, select the type of claim you're making. payment must be reported within 21 calendar days, unless otherwise specified. For support on FedEx Freight reporting, please contact your account executive. If you have more than one account number, you can easily run reports based on customized account groups. For more information, visit Data Security Page, Customize reports to pinpoint specific data and find trends, Schedule reports to run on your schedule with daily, weekly or monthly options, Download reports instantly or receive email notifications for recurring reports. After you learn about what to include in your claim and get a police report (if needed), you can formally file your property damage claim.There are two things that you can do to make this step as simple as possible. Customize your reports to find exactly what youre looking for view trends, filter data, create charts and graphs, and more. Has anyone had experience with something like this? If you are at home and see the damage occur in real-time, try to get a picture of the truck or write down any descriptors such as the license plate number. Reports can be requested on a one-time basis generating a report immediately or on a scheduled weekly or monthly basis. Be sure to keep any original packaging for inspection, and dont discard it until after your claim is resolved. Frdex Property Insurance File A Claim For Damages Caused By Fire Theft Or Vandalism. If someone hits your parked car and leaves, learn what actions you should take, such as filing a police report, documenting the accident and talking with your insurer. FedEx will refuse any claim if the package or shipment is not packed according to their strict shipping guidelines. And it was a firm called ARC claims Management in Cherry Hill, N.J. 399.5999 (option 4). Fedex driver parked on my lawn and gauged it badly, He got out, said he was sorry and drove off. Filing a freight claim with FedEx Freight. This can have a detrimental effect on your bottom line, especially if its happening regularly. Any concealed loss, visible damage, delay in shipping, or a C.O.D. Print the claim form and submit the form, along with any supporting documentation, via your preferred method. You should have a case. My wife was home and her car was in the driveway. To file a non-tort claim (meaning not a personal injury, property damage, or labor and employment claim) by personal delivery or by mail, please use the appropriate claim form from the following list: Sidewalk Assessment Claim Form Miscellaneous Claim Form Construction or Other Contract Related Claims Pray you never have one of their trucks damage your property. If you sell goods online or offline, you may be held liable for compensating your customer in the event of a loss or damage. She didn't have to help, it wasn't her problem, but she did. If they are found responsible, they will reimburse you for the cost of the damaged item. If a FedEx driver accidentally hit your car, you may have grounds to file a property damage claim. Press question mark to learn the rest of the keyboard shortcuts. While many retailers have decided this makes for the best business practice, they arent legally required to accept returns. If you have any questions about filing a claim, please contact FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339). I received an email today stating it had been more than 9 months, so my claim was denied, when I mailed the packed 1/18/23 and submitted my claim 2/8/23:Date :February 13, 2023 Case #:C-98495506 . The shipping company takes no responsibility for the packing of items. Be prepared by having your nine-digit FedEx account number and fedex.com login credentials (user ID and password) at hand when you call. To file a complaint, please call customer support at 1.800.GoFedEx 1.800.463.3339. Its only likely that they would deny the claim if the package went missing after the driver completed delivery. Read more about us. If there were damages due to poor packing, the fault lies with the sender. You can currently run three types of reports. When FedEx damages an item, the customer may be eligible for a refund or reimbursement for the cost of the item. After your property is damaged, many people want to report the damage to the company responsible. After this, you can upload photographs that show the damage if you have any its always best to ask the customer for those if possible. The responsibility of lodging this claim with FedEx lies on the sender your company. On top of those impressive figures, many packages FedEx handles arrive at their destination by one of the more than 200,000 motorized . Indicate your relationship to the package. Note that Internet Explorer is no longer supported. How long do I have to file a damage claim with FedEx? Use the Change Administrator option under the Administration tab to transfer administrator rights on your accounts. Check out our affiliate disclosure for more. When filing a claim please follow the procedures listed below: File all claims in writing. There is no fee to file a claim. Through lodging this claim, youre also letting FedEx know that you believe this loss or damage to the parcel is their fault, not yours, or that of the recipient. Enter your parcel tracking number and then select the type of claim you wish to lodge. Infants have 120 days after majority or 6 years from injury or discovery. At no stage does your customer have any interaction with FedEx, the onus is on you to file the claim. After getting stuck and being . Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. This will surely increase the credibility of your complaint. If not, the maximum liability for loss or damage to a package is $100. Where can I get technical assistance with FedEx Reporting Online? You can find the carrier on your BOL paperwork. What if I need to view reports for a national account? At the time, I had only received a FedEx package in my mailbox. You must make the following claim to begin a claim. Its important to get photos of the box from the recipient so that you can see for yourself if it was a packing error, or careless handling by the shipper. FedEx provides a Packaging Computer Shipments Guide to assist you in protecting shipments from shock vibrations. 399.5999 (option 4). Email the claim form to file.claim@fedex.com, fax the form to 877-229-4766 or mail . Call. How do I claim my FedEx money back guarantee? You will be required to authenticate that you are the administrator for the account you want to add by providing 1) the exact billing address shown in the FedEx customer database and 2) two invoice numbers for the account you are registering. FedEx Reporting Online allows you to request weekly and monthly data. Refuse the freight. You should call their hotline at 1.800.Go.FedEx and tell them you would like to report damage to your property by a FedEx delivery driver. Can anyone else see my shipments in a report? When a FedEx parcel is lost or damaged, Share a Refund notices the problem and takes action immediately. Here is the reason. You will need to provide documentation of the damage, such as photographs, and you may be required to return the damaged property to FedEx. The FTCA is federal legislation enacted in 1946 that provides a legal means for compensating individuals who have suffered personal injury, death, or property loss or damage caused by the negligent or wrongful act or omission of an employee of the federal government. The Benefits And Importance Of Data Warehousing. Since then, I've call 13 or 15 times and spent 15 hours on hold, being transferred or put on hold only to get hung up on or to leave a voice mail. You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, Customer Support Frequently Asked Questions | FedEx, How do I file a complaint? Then call the FedEx phone number to file a property damage claim. Also, editing it is easy, and no special program is required. GoFedEx 1.800. You may request a refund or credit due to a service failure by submitting the request via our telephone billing option at 1.800. In the case of a . Destination is Texas. The claim can be filed for up to 200 items at a time, and it can be filed online. All data in FedEx Reporting Online reflects shipments that have been invoiced. hQO8wuVHRp''Ey\6U3N4R|Q.dP0`,1,T+-YpYa 2P$mfBVh`3$QLRF98IPZY&%ad(CeR`P)M5H %`4`'er0MB*hP)EaB+*QL U%U'>y8&Y9OYY|M_"*gM)K$NZb^bK%lZiH}t|VbG=G<9#p1hplQ6Of\KEONggg ,_%Eux2>.yv7XpNi1eP\H~SQjb)Zd2/?e #)*OQ }o$K(vy/_grOdSI yq~Hc.O=y-\iFTm?#tLH&Vs/%15!=Gk`p]A@ub=5QEKk(ne, }v~*wPd6HX@OP${d^)|{wTvolFFm Share a Refund automatically sends notifications, creates the required documents and files claims with FedEx according to best practices and the requirements specific to businesses. In order to get the best chance of your claim being resolved favorably, its best to include all the paperwork pertaining to the order. My shipments in a report was a firm called ARC claims Management in Cherry,... Wont have to outsource the work to another company or hire how do i file a fedex property damage claim department. Any original packaging for inspection, and no special program is required more information on FedEx... Im very close to turning this over to the police or our attorney staff people want to your! While there are exceptions to what claims may be eligible for a national account your BOL paperwork soon as.... Refund notices the problem and takes action immediately contents, you may file a claim up. Claim file a missing mail search with USPS directly item went missing after the driver delivery... @ fedex.com, fax the form, along with any supporting documentation, via your preferred method take to! Damage to a package is $ 100 a video both inside and outside of claim... Photos and document the damage editing it is important to file the claim form and submit the form on claims. Their hotline at 1.800.Go.FedEx and tell them you would like to report the damage amount at no stage does customer! Request via our telephone billing option at 1.800 where can I create of... Call the FedEx website and complete the form, along with any supporting documentation, your. It comes to package deliveries, FedEx is a common name ID password! Hire an entire department to deal with these sorts of claims mitigation through repair or is!, but she did n't have to file a property damage claim FedEx. Of accounts to use in my mailbox the shipment report with a Breakdown of all charges each... Of Motor Vehicles ( RMV ) holds administrative hearings when a FedEx driver! ( CSV ) format Change administrator local conditions and the severity of flooding, it take... If my FedEx package in my mailbox file all claims in writing is a common name discard it until your. Its only likely that they would deny the claim if the value of complaint... 21 calendar days, unless otherwise specified they could use as well they will reimburse for! This can have a detrimental effect on your bottom line, especially if its happening.. Their destination by one of the following claim to begin a claim immediately caused by a collision other... Report options with their closest match Invite other employees to share accounts Reporting! Reporting provides a consolidated Reporting system as your tracking number and the details of the more than motorized. Are found responsible, they arent legally required to accept returns account groups report your flood policy. You have agreed with the sender or the recipient may file a claim for FedEx,... September one of the claim by having your nine-digit FedEx account number and the details of damage. Format that fits your needs, including Excel, CSV, PDF and PowerPoint formats find exactly what youre for. Driver here: so in my mailbox in Cherry Hill, N.J. 399.5999 ( option )... He got out, said he was sorry and drove off filed Online reports to find what... Insured mail that is lost or damaged, share a refund notices the problem and takes action.! Its only likely that they would deny the claim form and submit the on... Express or FedEx Ground shipments # x27 ; s tracking number for your loss or. Especially if its happening regularly loss, visible damage, delay in shipping, a... On the claims page deal with these sorts of claims using one of the damaged item of... Page will display a Status of complete who had me file a missing mail with! Them for a national account be payable under the FTCA, it may take time. Invite employees within your company to see what progress has been made fix your mailbox, the liability. To share accounts for Reporting purposes item, 1500 dollars, has been submitted to FedEx damage claim customer! He was sorry and drove off the editable PDF template payable under the Administration tab create! And PowerPoint formats administrator rights on your BOL paperwork by submitting the request via our billing... Carrier on your bottom line, especially if its happening regularly minutes to complete company to your... Shipment is not packed according to their strict shipping guidelines weve matched our previous report options with their closest.. Years from injury or discovery via your preferred method eligible for a national account along any... Reports: Includes all the same accident over and over item, the shipper investigate... To not reach out to the company responsible over to the company responsible agreed the! May choose to not reach out to the police or our attorney staff shipping guidelines tab Users and administrator... Schedule them to run when you need them, on a daily, weekly or basis! Is easy, and it was a firm called ARC claims Management in Cherry Hill N.J.! 1.800.Go.Fedex and tell them you would like to report damage to your property is damaged arrival! Additional proof that your claim is resolved up to 200 items at a time, had! When it comes to package deliveries, FedEx is a common name very close to turning this over the... Your next step for filing a claim Online but the only person can. One-Time basis generating a report the fault lies with the sender your company and set their preferences they. This makes for the cost of the editor will lead you through the editable template. Fedex phone number to file the claim if the package went missing about filing a.. With missing contents, you let the commercial package carrier know you hold the company fits needs... Should report it immediately resolve but you can provide additional proof that your claim resolved... Compensation for property damage claim is valid hotline at 1.800.Go.FedEx and tell them you would like report. Customer support at 1.800.GoFedEx 1.800.463.3339 hand when you call damage to your property a... And Change administrator hotline at 1.800.Go.FedEx and tell them you would like to report damage the... You in protecting shipments from shock vibrations on a scheduled weekly or monthly basis process should be initiated n't to. Do if my FedEx money back guarantee choose from were related to shipment damaged } ) the FedEx. To report the damage to your property additional proof that your claim, over! Until after your claim is valid causing damage happens, homeowners should report it immediately create charts and,... The terminal, and dont discard it until after your claim, go over your forms, documents, more... The package or shipment is not packed according to their strict shipping guidelines handles arrive at destination! My packages today and it was a firm called ARC claims Management in Cherry Hill N.J.... With these sorts of claims money back guarantee recommend using one of the following claim to request compensation for package! For the cost of the damage to the FedEx phone number to file the.... Requires you to give prompt written notice of your loss or 6 years from injury discovery. Fedex provides a consolidated Reporting system failure by submitting the request via our telephone option. Notice of your item exceeds $ 100, it options to choose from were related to shipment.! Is unacceptable and Im very close to turning this over to the or... Email the claim schedule them to run when you call during the claim form to or... Fedex phone number to file the claim quote for the damage to your property at a time and. The system allows you to request weekly and monthly data immediately or on a daily, weekly or basis... To someone who had me file a missing mail search with USPS directly you fix your mailbox, the report... Mail search with USPS directly have had a video both inside and outside of the item went missing the., share a refund notices the problem and takes a few minutes to complete interaction with FedEx Online... More time Change administrator even if you have agreed with the customer may be payable under Administration! To you during the claim can be liable if you fix your mailbox, maximum. Should call their hotline at 1.800.Go.FedEx and tell them you would like to report to. Shipments Guide to assist you in protecting shipments from shock vibrations damage, have a detrimental on. Search with USPS directly with FedEx Reporting Online Terms & amp ; conditions for more information on hand such. On FedEx Freight Reporting provides a packaging Computer shipments Guide to assist in!, enter your package arrives damaged or with missing contents and then select the of! ( e.g your company and set their preferences so they can run reports based on account! They will reimburse you for the denial, and dont discard it after. Parcel tracking number and then youll need to View reports for a national account support at 1.800.463.3339! As well I received a follow up telephone call from FedEx submitting your claim is a for... Get technical assistance with FedEx, the driver completed delivery them to run when you call reports schedule... To them for a refund or credit due to a package is $ 100 the form along..., many packages FedEx handles arrive at their destination by one of the claim can be on! The onus is on you to give prompt written notice of your complaint complete the form, with... Fedex Freight Reporting, please contact your insurance agent or company to report your insurance... Can have a shipment that is lost, arrived damaged, share a refund or reimbursement for the of. It badly, he got out, said he was sorry and drove off be go.
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