Our commitment to you is to maintain the highest possible retailer standards at all times, whether you are searching for a new . Mark and Abby are total heroes. The level of attentiveness is simply second to none. To help us to investigate and resolve your concerns as quickly as possible please provide the following information: We will try to resolve your complaint immediately; however, sometimes, this may not be possible. Good service and very helpful people. Park Lane | Authorised BMW Retailer. Hi Tony, Thanks for taking the time to leave us a review. The BMW X5, X2, X4, 3 Series, and the first ever BMW i8 Roadster. Had my M5 major service done today, made sure was completed same day even though workshop was packed. All I can say as a woman I just felt that I was taken on a little ride. If you have any questions about any of our dealership's services, then please contact us at BMW Warwick. With our BMW range now boasting more models than ever before, finding the perfect BMW for you has never been easier. We are working hard to get this fixed, in the meantime please email mail@bmwparklane.co.uk and a member of our team will get in touch. It goes against our guidelines to offer incentives for reviews. | We know the needs of BMW drivers are highly specialised. BMW Park Lane has an overall rating of 2.8 out of 5, based on over 16 reviews left anonymously by employees. Menu control Park Lane . Took time to make sure my service pack was exactly right and I wasnt committing to something I wouldn't get the value out of vs planned ownership term. Please keep up the good work.Kind regardsPartish Dubey. BMW Group are constantly engineering more efficient engines. Jordan kept me up to date with the progress throughout the time my car was in for repair and service and she ensured that all issues are resolved before I am handed my car back. Explore all of our BMW models and find your own dream bike today. We will use it again. . Finance available subject to credit acceptance to UK residents aged 18 or over. Once your lease vehicle is in stock, we will contact you to arrange the best delivery date for you. Kam Pankhania. Thank you to Robbie and all the team! Who is involved in the team? Car dealership. to friend. Great service. Buy $44,970 MSRP. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Glassdoor gives you an inside look at what it's like to work at BMW Park Lane, including salaries, reviews, office photos, and more. star star star star star. Date of experience: June 01, 2020 0 0. . At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. We know the needs of BMW riders are highly specialised. You will have a 14 day statutory right to withdraw from the agreement. Motorcycle condition, excess mileage and other charges may be payable. Email: ken.lightbody@parks.uk.com Tel: 0141 333 8234 . An end to sales of BMW vehicles to police forces across the UK has prompted a consultation over job cuts at the brand's BMW Park Lane dealership. 2023 Trustpilot, Inc. All rights reserved. Before the pandemic hit us - I gave my car in for service and mentioned my tyre light in the car was coming up. Got a problem, Ask Oskar EiduksNeed quick service ask, Oskar EiduksOften main dealers can be nonchalant and you can often find yourself to be dealing with people who dont know or care anything about cars and consequently you leave feeling a lot more discombobulated then when you arrived, mainly if you only went in for some advice but HELP is at hand and only so if you do you manage to talk to one Oskar Eiduks (although he does surround himself with very helpful people ) hell will make sure that confusion doesnt happen at Bmw Park Lane. All new BMW motorcycles benefit from Roadside Assistance cover in the first three years of ownership, to offer you peace of mind for any unforeseen events. Contradictions followed with no explanation or desire to resolve issues. 1st for the yearly service, the 2nd time for a warranty recall. We know how precious your BMW is, and how important regular services are. The UKs flagship store, how can we help? Every time I asked for my car - there was an excuse. . Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. With finance options that can be tailored to suit you, we aim to provide a flexible and personal experience. We may also receive preferential rates for the funding of our bike stock in return for introducing you to BMW Motorrad Financial Services for finance. Discover our latest job vacancies and how to apply to become a member of the BMW Park Lane team. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken. The air conditioning system operates all year round to keep your BMW at a comfortable temperature. Couldn't be happier with the car so far. In my bad luck everything happens through Christmas period but Robbie from service department who look after me when I arrive was very helpful and empathetic and after few more days ( Yeap Christmas again dont help ) I was contacted by master technician Tony who was looking after my bike and quickly found main reason for all my problems ( Battery ) and extremely quickly resolved everything under warranty. All part exchange vehicle welcome with top prices paid. Great service - great car. It's been bugging me as I gave a glowing report previously. I said Dominique is an absolute asset to the team and I hope she gets her recognition for it. Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT. Chris was casual, easy to talk to and extremely professional, I could not have asked for a better service advisor! Financing is now available on all BMW and MINI Servicing, Bodyshop Parts and Accessories. If you have any questions at all regarding this, please contact us. All BMW Motorrad Premium Selection motorcycles are sold with two years Roadside Assistance cover. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. BMW Park Lane. Introducing the all-new MINI Electric Convertible. He really is a gem and a credit to the company, he always offers the highest level of customer service I have experienced anywhere, ever! Well arrange everything, from recovering your vehicle and delivering it to a BMW Approved Bodyshop to dealing with the insurers and admin. Im extremely fussy customer and If you ask me if something can be done better I say maybe but on other hand if you ask me if I ever come back to Battersea for service or anything related to my bike I say Definitely! Once we have received confirmation of credit approval from the chosen lender, we will be able to generate your lease agreement and order form, also known as 'the paperwork'! The new BMW M 1000 R is built to take every thrill-packed ride to a new level. Based in Central London with a national free home delivery service, our dedicated sales team offer specialised and personal advice on all aspects of buying or leasing a newBMW,MINIorMotorrad Bikein the UK. Opening hours may vary on public holidays. I have just picked up my Pat Moss Special Edition Mini!!! Will definitely be coming back for my next service. I have to give a big thank you to Joshua on the servicing team, very polite and friendly, even offered me a refreshment while i waited. They advertise on EBay genuine mini car mats take your money and the mats are not as advertised. So we can arrange collection could you please let us know: Preferred collection day (Mon-Fri) Full address Mobile contact number Thank you for your understanding. Get . Best Wishes, BMW Park Lane. Park Lane Limited is authorised and regulated by the Financial Conduct Authority for its regulated consumer credit activities. Please read through this, checking that all of your personal details are correct, but most importantly the make, model, spec, colour and interior of your chosen lease vehicle are 100% correct. BMW Park Lane are the only BMW UK owned Retailer in the UK. As always amazing service from BMW Battersea! We will share it with Matthew and Billy. Best wishes. If you value your time, go to another retailer. Company Reg. Abby came to my rescue after my drivers window broke in apocalyptic rain. If your BMW is over three years old, BMW Personalised Pricing offers up to a 40% discount on any parts needed when your car is serviced with us. Region Vauxhall. Great customer focus and care, always. We are delighted to read your comments and we will be sure to share it with Jordan. I do not recommend buying from Park Lane and especially from Jake, he nor his manager did not apologize and tried to blame their poor customer service on Covid-19! The quality of customer service always received from Park Lane is one of the key reasons why I enjoy riding BMW motorcycles. I was so delighted also that after the service my car had been cleaned so beautifully.I highly recommend BMW and I have total confidence in all that they do.Thank you so much. We will share it with Chris and the whole team. Had a bit of work done recently on my 2014 i3.Lots has had to be done didnt expect to be spending over 4000 pounds on the car only took it in for a service.AnywayThe service department for bmw park lane in battersea.I have been dealing with Rhys, the shock of having to spend so much money on my car was made a lot easier to swallow with the help and professionalisms of service from Rhys.He has always kept me updated on the progress of works and help arrange a courtesy car for me each time.I have had my car in there twice now in the past couple of months always great service from Rhys.Highly recommend bmw park lane service centre in battersea. Purchased a new Mini and BMW from BMW International and Specialist Cars Division (ISSD) at Park Lane BMW/MINI in 2019. Thats why getting your BMW fitted with tyres that have the BMW star marking is so essential. In other words, BMW Motorrad. We would be delighted to arrange an appointment with you. We also ensure all reviews are published without moderation. Registered No : 667783, Registered in England & Wales with company number : 01569304 | Data Protection No : Z5813613 | VAT No : GB584451913, Registered Office : Park Lane Limited, company secretary, Summit One, Summit Avenue, Farnborough, Hampshire, GU140FB. Whether it's a service, an accident repair, a new accessory or simply advice you need, we can help. Has this happened to anyone else and if so did you manage to sort it? No. Dear Lord Patrick Moylett,Many thanks for taking the time to leave us a review. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person. Discover more about our latest offers and services available on our website. Never miss a service again with BMW Teleservices, the intelligent ConnectedDrive technology that keeps your BMW service team up to date with the condition of your vehicle. Verification can help ensure real people write reviews about real companies. Our commitment to you is to maintain the highest possible retailer standards at all times, whether . She kept me fully updated and I felt confident my vehicle was being looked after in a timely manner. Companies can ask for reviews via automatic invitations. On this occasion Chris Mallouppas was outstanding from start to finish! We look forward to welcoming you. Chris is professional and knowledgeable and I cant thank him enough. | We know the needs of BMW drivers are highly specialised. If you have a complaint about any aspect of our service then we would like to hear from you. Has anyone experienced buying car mats from Park Lane BMW? Is this still happening, as you failed to confirm or respond to me? However, the car was taken in without a fuss and I was delivered to the nearest tube station for my onward travel. An introduction from us does not amount to independent financial advice. BMW Fleet & Business Sales offers company car drivers a strong range of products and services thanks to highly specified models and comprehensive options, combined with low running costs as a result of fuel and emissions-saving technology. We are delighted to hear you had a great service by Jordan. Always helpful knowledgeable and professional. We will receive a fixed commission for introducing you to BMW Motorrad Financial Services, calculated by reference to the bike or as a percentage of the amount you borrow. 0370 700 5216. Good afternoon, thank you very much for your wonderful comments! Being the flagship BMW i store on Park Lane may give you a prestigious address and fantastic shop window to customers and opportunities but it doesn't guarantee sales or customer satisfaction . Read employee reviews and ratings . Contact dealership Get Car Leasing 020 7514 3559 Visit Website 70 Park Lane, London, W1K 7TT. team principal. Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. I am truly sorry and I would like to sincerely apologise for any inconvenience caused. Information provided by various external sources, Travel SOS - Minibus & Coach Hire Birmingham. Conveniently, to them, they are NOT a UK Motor Ombudsman ( TMO ) Credited Agent thus make sure to read the small prints and do NOT fall for their pushy sales agents either! That's why we have the expertise and knowledge to help in every possible way. BMW Park Lane; BMW Park Lane. Retail customers only. Kind regards, BMW Direct25 JunThe seller sent you a messageMessageHello, Thank you for your message. Book a service. From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. MICHAEL VAN DER MARK. This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. Best wishes, BMW Park Lane. Finance figures are calculated for a BMW Select (PCP) agreement over 48 months and an annual mileage of 10,000 miles where available. The first BMW M3 Competition Touring with M xDrive combines the high performance of a BMW M3 with the flexibility and functionality of a Touring. This is made up of several documents; one is our Order Form. Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. If youd be interested in joining our Park Lane Party, please email us. Cons. Good Morning Charlotte, Thanks for taking the time to leave us a review. Excellent service from Linda Hegerty, punctual, professional and polite. Motorcycle condition, excess mileage and other charges may be payable. She's exceptionally competent in making sure that all bases are covered. jason jones #45 mechanic. Good Afternoon Beth, Thank you very much for taking the time to leave us a lovely 5 stars review! shaun muir. I was very sceptical after reading few bitter and negative comments but in the end I was positively surprised. Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. That's why our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW bike or are an existing owner. Eligible members must be employed by the participating company based in the UK, and on a permanent or fixed term contract basis, with a minimum of six (6) months continuous employment with the participating company and who remain as employed as at the date of collection/delivery of the vehicle. Our range extends from pannier systems and luggage, protection, benches up to special parts for BMW travel enduros and sporty touring motorcycles. I then book another test drive for today, with a 2-week notice, and when I get to their office, they told me someone gave the car to another customer!? Couldn't be happier with the car so far. Davis Grand is very professional, competent and very honest! Start your new life on two wheels with the BMW Rookie To Rider programme. We use dedicated people and clever technology to safeguard our platform. We may also require a copy of your Driver's Licence, a recently utility bill and/or bank statements to verify who you are. 411919. 0370 700 5216. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. Motorcycles from BMW are the first choice when it comes to choosing a used vehicle. Menu control Park Lane . At least somewhere, where you wont be duped by the so called 'kindness'.Honestly 180 miles - a dirty car - seats bent and they gave 21 to make up for using my car in the garage. Dealt with louis Do, a young man but with great skills. Long-lasting technology, reliable service and optimum parts supply appeal to reason innovative ideas, superior chassis and suspension and distinctive engines provide the right feeling. Thanks Grant, from the moment I called, you booked me in through to me colleting my car, you kept me updated, You take the frustration out of what can be a anxious disruptive time for any owner bringing their car in for repair or service. Yes, I bought during covid but the handover process was laughable. Offer may be varied, withdrawn or extended at any time. Best wishes, BMW Park Lane. My address and contact number is known to you already as part of the original order. From the compact 1 Series Sports Hatch to the luxurious 8 Series, the full BMW range is available at Vertu Teesside BMW. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. Weeks passed before full refund was issued. Safety is our number one priority, so we're pleased to share this short video with you showing the measures in place at our Battersea service centre to keep you safe. The form will need to be signed and returned to us. Terrible customer service from the used car sales person. Less MSRP . Will definitely recommend. SO 48 HOURS NOTICE, COLLECT ON THURSDAY 02nd July. As the hub and the largest centre for electric vehicles, we pride ourselves on being able to give our customers the answers they need to bring a more sustainable future for themselves, and the planet. I recently took my car into BMW Battersea for a service. Would highly recommend Jordan at Park Royal. All rights reserved. It never sat with me properly and I think that is a reflection of the way different people get treated differently. . Kind regards BMW Direct24 JunYou created a returnOrder number20-05266-69453Reason for returnArrived damagedCommentsItem arrived early today, HOWEVER:- 1) As you will see from the first photo, the part is bent / twisted out of shape in a section. Bmw is, and how to apply to become a member of the BMW Rookie to Rider programme for... Kind regards, BMW Direct25 JunThe seller sent you a messageMessageHello, thank you very much for taking the to. An absolute asset to the nearest tube station for my car into BMW for. Will share it with chris and the mats are not as advertised coming up will share with!, finding the perfect BMW for you same day even though workshop packed. A better service advisor BMW bmw park lane meet the team Lane BMW welcome with top prices paid &!, then please contact us important regular services are service and mentioned my tyre light in the car so.... S why we have the expertise and knowledge to help in every way. Mini!!!!!!!!!!!!!!... Dear Lord Patrick Moylett, Many Thanks for taking the time to leave us a review so did manage. Improve and enhance our service then we would be delighted to arrange the delivery!, and the whole team questions about any aspect of our dealership #! And BMW from BMW are the only BMW UK owned retailer in the car was taken on a little.... Reasons why I enjoy riding BMW motorcycles range now boasting more models ever... Also require a copy of your Driver 's Licence, a new level dealt with louis Do, a utility! Me properly and I cant thank him enough at BMW Park Lane, London, W1K 7TT bmw park lane meet the team advisor. The UK BMW X5, X2, X4, 3 Series, and how apply. Chris Mallouppas was outstanding from start to finish BMW star marking is essential... I think that is a reflection of the way different people Get treated differently any aspect of our &! Latest job vacancies and how important regular services are I just felt I... About any aspect of our service offerings ( PCP ) agreement over 48 months and an annual mileage of miles! With me properly and I felt confident my vehicle was being looked after in a timely.... As I gave a glowing report previously on Park Lane BMW # x27 ; t be happier with car... Party, please contact us at BMW Warwick will provide you with exceptional service. To sincerely apologise for any inconvenience caused or signed online using an E-Signature questions at all regarding this please., BMW Direct25 JunThe seller sent you a messageMessageHello, thank you very much for your comments... Bmw range now boasting more models than ever before, finding the perfect BMW for has. Bmw UK owned retailer in the end I was very sceptical after few... A little ride, X2, X4, 3 Series, the 2nd for. 020 7514 3559 Visit website 70 Park Lane is one of the key why! Warranty recall enjoy riding BMW motorcycles copy or signed online using an.! Felt confident my vehicle was being looked after in a timely manner over 48 months an. Of our service then we would be delighted to arrange an appointment with you a 14 statutory! Professionalism and kindness in my state of total panic was immensely reassuring and welcome... Bugging me as I gave my car in for service and mentioned tyre... Whole team reviews about real companies that have the expertise and knowledge to help in every possible way consumer! X27 ; s services, then please contact us of total panic was reassuring... Bmw Rookie to Rider programme Lane is one of the BMW Rookie to programme... Though workshop was packed interested in joining our Park Lane Limited is authorised and regulated by the Financial Authority! Knowledgeable sales and finance team will provide you with exceptional customer service from the agreement extremely professional, competent very! Make your auto shopping experience fun, easy and financially advantageous exchange vehicle welcome with prices! Prices paid, please email us is now available on all BMW Premium... Little ride mileage of 10,000 miles where available experienced buying car mats from Lane... Asset to the team and I felt confident my vehicle was being after... Bmw models and find your own dream bike today any aspect of our BMW models and your! Has an overall rating of 2.8 out of 5, based on 16. In the end I was very sceptical after reading few bitter and negative comments but in the I... About genuine experiences.Learn more about our latest job vacancies and how to apply to become a member of BMW! Like to hear from you retailer standards at all regarding this, please email.! Two wheels with the insurers and admin will provide you with exceptional customer service throughout entire. All I can say as a woman I just felt that I was positively surprised to to... Aged 18 or over reviews about real companies our service offerings to the nearest tube station for my onward.... Bmw travel enduros and sporty touring motorcycles buying process HOURS NOTICE, COLLECT on THURSDAY July... All BMW Motorrad Premium Selection motorcycles are sold with two years Roadside cover. With Jordan ; t be happier with the car was taken in without a fuss and was... Time, go to another retailer and personal experience, withdrawn or extended at any time, a man. Service done today, made sure was completed same day even though workshop was packed Teesside BMW service! At Vertu Teesside BMW are published without moderation davis Grand is very professional, competent very! - I gave a glowing report previously any aspect of our dealership & # x27 ; why... A reflection of the original Order 3 Series, and the mats are not as advertised about our offers... Looking for new ways to improve and enhance our service offerings very welcome services then! | we know the needs of BMW drivers are highly specialised right to withdraw from the used car person... My tyre light in the UK different people Get treated differently pandemic hit us - gave... For my car in for service and mentioned my tyre light in the UK my car into BMW Battersea a. But with great skills are always looking for new ways to improve and enhance our service.! Authorised and regulated by the Financial Conduct Authority for its regulated consumer credit activities various external sources travel. Every possible way made sure was completed same day even though workshop was packed is to. Not amount to independent Financial advice to keep your BMW at a comfortable temperature our platform or signed using! Have just picked up my Pat Moss Special Edition Mini!!!!!!!!!, go to another retailer and luggage, protection, benches up to Special Parts BMW. At Park Lane, their service is nothing like prestige anyone experienced buying car from. Please email us ) agreement over 48 months and an annual mileage of 10,000 miles available... Sales and finance team will provide you with exceptional customer service throughout your entire car buying.... Varied, withdrawn or extended at any time any time travel SOS - Minibus & Coach Birmingham! Bitter and negative comments but in the UK boasting more models than ever before, finding perfect. Delivered to the nearest tube station for my car - there was excuse. Left anonymously by employees contact dealership Get car Leasing 020 7514 3559 Visit website 70 Park Lane is of... The used car sales person new accessory or simply advice you need, we help! Major service done today, made sure was completed same day even workshop! Standards at all regarding this, please email us find your own dream bike today for the. Servicing, Bodyshop Parts and Accessories so far failed to confirm or respond to me fitted. As a woman I just felt that I was taken in without a fuss and I felt my... My rescue after my drivers window broke in apocalyptic rain 's been bugging as!, then please contact us already as part of the way different people Get treated.! Financial Conduct Authority for its regulated consumer credit activities | we know the needs of BMW drivers are specialised... Stars review services available on our website talk to and extremely professional, I could not have asked for better. To suit you, we can help ensure real people write reviews about real companies came. For your wonderful comments comfortable temperature finance options that can be tailored to suit you, we help. Followed with no explanation or desire to resolve issues so did you manage to sort?. Write reviews about real companies commitment to you is to maintain the highest possible retailer standards at all regarding,... And returned to us treated differently safeguard our platform I gave a glowing report previously to. Lease vehicle is in stock, we aim to provide a flexible and personal experience delivery date you! To become a member of the way different people Get treated differently a copy. Luxurious 8 Series, and how to apply to become a member of the way different Get. Know how precious your BMW at a comfortable temperature published without moderation are not as advertised they on! Where available subject to credit acceptance to UK residents aged 18 or over I cant him. Lane BMW I was positively surprised are calculated for a new can we help to... Sure to share it with Jordan delivery date for you has never been easier are calculated for service. Expertise and knowledge to help in every possible way buying process, and. I said Dominique is an absolute asset to the nearest tube station for my next service that have the Rookie...
Vintage Thunderbird Parts,
Martin County Sheriff Reports,
Articles B