On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? Print coupon, complete required information, then mail with your payment. GoopOnYaGrinch 2 yr. ago. I have been using Way2Go for my unemployment since May of 2020. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. You should allow the site to redirect you to. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. You will also be able to access account information at www.GoProgram.com. Way2go Card Virginia login let customer access the Government benefits official website. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . 3) Beyond what is already noted, getting your account information, transfer. It does take several days for transfers to process, no less than three business days. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The fees for using the Way2Go card are the same as the EPPICard. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. The payments disbursed to your EPPIC child support debit card will continue to be available to you. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Keep it. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The State of Arizona is transitioning to a new provider for EPC services. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. What would I do if I was unable to activate my new Way2Go Card? Once the first child support collection is received, it will be posted to your debit card overnight. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Can I transfer money from my Way2Go card to my bank account? For more information, see the developers privacy policy. To sign up for Direct Deposit click here. Why is my EPC changing from Bank of America to Comerica Bank? However, the problem that I do have is with customer service. What do I do if I do not receive my new card in the mail? Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. Always read the ATM messages carefully. When should I expect my new Way2Go Card to be mailed to me? Contact Wisconsin Debit Card customer service at 1-877-253-3686. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. The PIN is very important and should be memorized or kept in a safe place. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. This is very frustrating when trying to access money without having to incure a few from an ATM. Copyrights -
There is no charge for this service. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. How long can I use my old Bank of America card? They mumble and they always sound like theyre muffled and underwater. To sign up for Direct Deposit click here. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. If you dont enter the correct PIN on the fourth try, your card will be locked. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. $0.50 This is our fee. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. How long will I have to spend the funds on my Bank of America Visa Card? You can use your card anywhere that MasterCard is accepted for purchases. We do not need your PIN to work with your claim. You must register the new card on. You are not allowed to spend more than the amount of funds posted to your account. For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Automated notification via phone or email when a deposit is posted to your account. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. For instance if you have $600 it won't let you transfer $600. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. Pay at the pump will no longer be allowed for debit cards. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. Pros 1) upon opening the app, your balance is immediately shown. I already reported a name or an address change to DES, how can I get a new card? . If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. If you have questions or need additional information please contact: Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Leading the way to wherever you want to go. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. This will not change the way you receive your child support payments. COPYRIGHT 2023 NJ CHILD SUPPORT. Please enter OTP below to verify your Email address. Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. How much can I withdraw from my Eppicard? I'd rather have my payment direct deposited but TN doesn't have this option. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What's the difference between customer service & surcharge fees? Yes. Just a warning for anyone who would like to transfer funds in the future. Please note that it may take up to 60 days for check issuance. *
Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. A PIN is a 4-digit secret code to be used with the debit card. Initial Deposit When the card is sent to you, it will have an expiration date two years from the date issued. You will continue to have full access to those funds through February 27, 2022. Call 1-877-253-3686 to activate the card and create a PIN. Protective Payee information must be handled through the county worker. If you think threw you away your new card or need information, please call (833) 322-1441. Does the new card have any fees I should be aware of? Forgot User ID? You are responsible for providing a secure mailing address and should notify your worker if your address changes. Customer service toll-free number to answer questions and obtain your balance. I don't understand what the issue is. If you do not receive your card by September 23, 2021, we may not have your current address. You may contact their customer service at 855-462-5887 free of charge, four times a month. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. this same card will be used. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. Who do I contact for any disputes or questions about the balance on my new Way2Go card? The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. How do I receive my debit card (ePayment/Way2Go Card)? ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. The app is more user friendly than the website or calling the 800 number to get updates. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. Hearing-impaired customers call TTY: 1(866) 656-5913. This year's theme is Fuel for the Future! Go Program Way2Go Card mobile app. What if I don't receive my Way2Go debit card? In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Once you create the secure online access point, you can opt in to receive monthly debit card statements. contact your Child Support Agency and provide your updated address. We'll use it to pay you the next time you draw unemployment benefits. Initially you will receive a check for your child support payments. Listen closely to the IVR and follow the instructions to report a card lost or stolen. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. A new card will be mailed to you and should arrive in 9-10 days. Very frustrating because I still havent received anything!!! Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. I was on the phone for 3 HOURS AND 53 MINUTES. The Way2go Card Login is powered You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. ALL RIGHTS RESERVED. How long will I have to spend the funds on my Bank of America Visa Card? You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. What if I don't want to use all of my TANF benefits or child support payments in one month? The Virginia Way2Go Card . Will this change the way I receive payments? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Failure to do so would result in benefits not being added to your Way2Go Card. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Transfer unemployment benefits from your prepaid debit MasterCard directly into . You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. The new website,www.GoProgram.com, requires users to establish a new User ID and password. Go Program may charge a fee to your account when requesting a check. I have had to call customer service 3 times. Access your card account information for free at. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. If you have an active Way2Go card, you may visit. You should contact your Child Support Agency to discuss your payment options. Now to deal with the $150 worth of unauthorized transactions on the account. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. This is by far the most awful customer service I have ever dealt with. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. Hearing-impaired customers call TTY: 1(866) 656-5913. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Beginning October 27, 2021, you may begin using your Way2Go card. Keep your receipts each time you swipe your card. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Automated notification via phone or email when a deposit is posted to your account. call 1-877-253-3686 to activate the card and create a PIN. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The contact information for Bank of America is on the back of your card. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. 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